Archive for the ‘Customer Service’ Category


Re-Inventing the Customer Service Experience

March 12, 2007

About a year ago at 6 AM in the morning I shot an email off to the service rep that had processed my order at one of those low-cost online companies. Worth a try, I figured. Before 6:30 AM my phone rang. “Who calls me at this hour of the morning?” I wondered. It was Len from Read the rest of this entry ?


Arsons of Ideas – Saving Downtowns with the Fred Factor

January 21, 2007

“Timothy Bishop doesn’t go out and rebuild downtowns. He is an arson who lights fires in the hearts and minds of downtown citizens.” – Pug Ostling Read the rest of this entry ?


Remote, Really Remote, Assistance

January 1, 2007

Arun worked on my computer yesterday. He quickly took a look at my problem (my Microsoft Outlook email would not open), fooled around with a few of the settings and in a few minutes had solved my problem. Arun lives in Bangalore, India. I live in Broomfield, Colorado. Read the rest of this entry ?