Archive for the ‘CRM’ Category


Re-Inventing the Customer Service Experience

March 12, 2007

About a year ago at 6 AM in the morning I shot an email off to the service rep that had processed my order at one of those low-cost online companies. Worth a try, I figured. Before 6:30 AM my phone rang. “Who calls me at this hour of the morning?” I wondered. It was Len from Read the rest of this entry ?